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Project Support Coordinator (Austin, TX)

Job Description

The Wi-Fi Alliance is seeking a project support coordinator to manage membership technical inquiries and provide general support and coordination to program management team for industry-driving trade association.

 Reports to Senior Operations Manager.

 Duties

  • Provide exemplary customer service and support to Wi-Fi Alliance members and staff.
  • Work with cross-functional teams, to resolve and respond to member inquiries in a timely manner.
  • Defines, documents and manages smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
  • Provide project management support on an as-needed basis for various projects.
  • Provide task-level coordination for various projects.
  • Ensure that relevant documentation is completed correctly and provide general administrative oversight for projects and pieces of work.
  • Work with internal/external functional teams in order to gather and document requirements.
  • Work with stakeholders to identify and manage conflicting tasks and adjust priorities
  • Ensures key stakeholder engagement in all initiatives and collaborates across the business to get things done.
  • Other duties as required.

 Experience

  • 2 to 4 years membership, customer service and/or technical support experience
  • At least 2 years in project management or project support role

 Skills/Behaviors

  • Thrives in multiple-stakeholder environment; strong customer-service orientation
  • Meticulous attention to detail and strong quality orientation
  • Excellent written and verbal communication skills
  • Good presentation, questioning and listening skills.
  • Strong time management skills, with demonstrated ability to plan and organize multiple projects simultaneously.
  • High level of initiative; self-starter and ability to work in a team environment.
  • Results-oriented (success measured by member retention, acquisition, and satisfaction)
  • Ability to assemble information from multiple sources and create strategic recommendations
  • Strong interpersonal skills and ability to work with multiple international cultures
  • Embraces small company environment (no job too big or too small)
  • Enthusiastic learner, adaptable personality

 Education

  • Bachelor’s degree

 Salary, Benefits, Etc.

  • Compensation commensurate with education and experience
  • Competitive benefits, including health, dental, vision, 401K
  • Requires US and international travel (15% or less)
  • Position located in Austin, TX—no relocation

 Qualified interested candidates please send your resume with three writing samples to: jobs@wi-fi.org

 

 About the Wi-Fi Alliance®

www.wi-fi.org

The Wi-Fi Alliance is a global non-profit industry association of hundreds of leading companies devoted to seamless connectivity. With technology development, market building, and regulatory programs, the Wi-Fi Alliance has enabled widespread adoption of Wi-Fi worldwide.

The Wi-Fi CERTIFIED™ program was launched in March 2000. It provides a widely-recognized designation of interoperability and quality and it helps to ensure that Wi-Fi-enabled products deliver the best user experience. The Wi-Fi Alliance has completed more than 15,000 product certifications, encouraging the expanded use of Wi-Fi products and services in new and established markets. 

Wi-Fi®, Wi-Fi Alliance®, WMM®, Wi-Fi Protected Access® (WPA), the Wi-Fi CERTIFIED logo, the Wi-Fi logo, the Wi-Fi ZONE logo and the Wi-Fi Protected Setup logo are registered trademarks of the Wi-Fi Alliance. Wi-Fi CERTIFIED™, Wi-Fi Direct™, Wi-Fi Protected Setup™, Wi-Fi Multimedia™, WPA2™, Wi-Fi CERTIFIED Passpoint™, Passpoint™, Wi-Fi CERTIFIED Miracast™, Miracast™, Wi-Fi ZONE™ and the Wi-Fi Alliance logo are trademarks of the Wi-Fi Alliance.