FAQs

Check to make sure that all devices on the network support WPA2 security features, the very latest version of Wi-Fi security which has been in place since 2004. If a device is not certified for WPA2, the equipment manufacturer may offer a software upgrade that allows the device to support WPA2 features.

The security level for any network is defined by the "lowest common denominator" - the device with the lowest level of security capability defines the security protections for the entire network. To get the full benefit of WPA2 security, all devices on the network must support WPA2 and have those protections enabled. Here are our recommendations step by step:

Access Point/Router/Gateway

• Change the network name (SSID) from the default name. This makes the AP easy to distinguish from others that may be in the area.
• Change the default credentials (user name and password) used to manage the configuration settings of your Access Point/Router/Gateway. Select a password that meets the recommended guidelines for security (8 or more characters, etc).
• Select AES encryption
• Select a high-quality passphrase (a.k.a. pre-shared key or PSK) for the network that has at least 8 characters (the more the stronger it is), and mixture of upper and lower case letters and symbols. The passphrase should not contain a word found in a dictionary and should not include personal information (identification number, name, address, etc).

Client devices.

• Enable WPA2 security features on your client device and enter the passphrase for your network