FAQs

Wi-Fi CERTIFIED Voice-Personal devices will deliver a better user experience with voice calls than those that are not certified for Voice-Personal.  The Voice-Personal certification program helps ensure that when a call is made over a Wi-Fi network using a Wi-Fi CERTIFIED Voice-Personal client device, such as a handset, and a Wi-Fi CERTIFIED Voice-Personal access point, are capable of delivering good voice quality.

Voice over Wi-Fi offers users flexibility, convenience, and often, a better indoor signal than cellular service.  For carriers and service providers offering voice of Wi-Fi service, specifying Wi-Fi CERTIFIED Voice-Personal devices will help to ensure a better user experience, fewer support calls, fewer product returns, and thus higher customer satisfaction and less churn.