Membership Coordinator (Austin, TX)

Wi-Fi Alliance is a global trade organization that prizes collaboration. Wi-Fi Alliance staff work with cutting edge technology in a dynamic and inspiring work culture that supports a strong work/life balance, new opportunities, and individual growth.  Regardless of discipline, all who work at Wi-Fi Alliance contribute to delivering the terrific user experience for which Wi-Fi is known. 

Wi-Fi Alliance seeks a Membership Coordinator to support ongoing member recruitment and retention initiatives as well as completing recurring business management tasks.  The Membership Coordinator reports to the Sr. Manager of Member Success.  He/she will work with the best technical and marketing talent in Wi-Fi Alliance member companies, driving industry-visible efforts that support the mission of connecting everyone and everything, everywhere.

Core Responsibilities 

  • Managing and troubleshooting Salesforce cases, resolving those associated with membership and routing other cases as needed to the appropriate staff members
  • Learn where information and resources are housed on our websites
  • Membership Management:
    • Managing communication of information to prospective members, answering inquiries
    • Qualifying new member prospects: researching company information, conveying information to the Board of Directors for approval
    • Processing membership applications, loading company logos
    • Obtaining signed agreements and uploading to Salesforce
    • Creating membership dues invoices
    • Activating new memberships in Salesforce
  • Obtaining and processing Affiliate membership confirmations
  • Processing and reactivating suspended and past memberships
  • Providing recurring reports to the Board of Directors
  • Maintaining the membership pipeline
  • Preparing new member logo slides for member meetings
  • Completing special projects as assigned- i.e. creating reports in Salesforce, performing membership renewal cycle tasks
  • Collaborating with membership manager on process improvements
  • Maintaining Salesforce database and Causeway (company and contact) records
  • Auditing logos for accuracy on membership website page
  • Learning and adhering to Wi-Fi Alliance policies and procedures

Experience, Skills and Abilities

  • Excellent communication and interpersonal skills to provide outstanding customer service
  • High attention to accuracy and detail-oriented, ensuring thorough and accurate input and output
  • Strong problem-solving abilities, capable of identifying an obstacle, providing solutions and closing to resolution 
  • Exceptional time management skills, ability to remain focused and organized to achieve objectives while working on multiple priorities
  • Personal accountability and ownership of duties and responsibilities
  • Ability to read, analyze and interpret business correspondence, policies and procedural manuals provided in written, oral, diagram or schedule form
  • Ability to write and speak English clearly and concisely, actively listen to others, ask questions to verify understanding, and use tact and consideration when delivering information and feedback
  • Ability to communicate well with Members and Staff across different cultures
  • Comfortable working alone
  • Proficient knowledge of Microsoft Office products including Excel, PowerPoint, Word, SharePoint and Outlook
  • Previous experience and knowledge of Salesforce CRM required previous experience with Causeway document repository a plus
  • 5 years of administrative support experience in an office setting
  • Associate or bachelor’s degree preferred
  • Ability to work 40 hours weekly

Compensation

Competitive compensation and benchmark benefits package, including 100% employee paid healthcare premiums, 401K matching, generous PTO, and fitness allowance. 

If you have the talent and skills to be incredibly successful as a Membership Coordinator and as a member of our team, we want to hear from you.  To be considered for this role, please forward your resume and a cover letter outlining your interest, including your salary requirements, to cjones@wi-fi.org.  This position is located in Austin, Texas, no relocation is available.  To learn more about Wi-Fi Alliance, please visit our website at www.wi-fi.org.  Wi-Fi Alliance participates in E-Verify.  For more information, please refer to www.dhs.gov/E-Verify.