Administrative Assistant (Austin, TX)

Wi-Fi Alliance is a global trade organization that prizes collaboration. Wi-Fi Alliance staff work with cutting edge technology in a dynamic and inspiring work culture that supports a strong work/life balance, new opportunities, and individual growth.  Regardless of discipline, all who work at Wi-Fi Alliance contribute to delivering the terrific user experience for which Wi-Fi is known.

Wi-Fi Alliance seeks an energetic Administrative Assistant to perform administrative support in the area of general office support, membership support and member meeting support.   He/she will work with the best technical and marketing talent in Wi-Fi Alliance member companies, driving industry-visible efforts that support the mission of connecting everyone and everything, everywhere.

Core Responsibilities

In the area of general office support:

  • Answer incoming calls, welcome visitors
  • Prepare domestic/international shipments and distribute mail to staff
  • Manage external vendor accounts (facilities, badging system, copiers/printers, phones, etc)
  • Interact with building management to maintain facilities
  • Order and maintain supplies for office and breakroom
  • Office set up for new staff
  • Event planning for office events (holiday dinner, potluck, happy hours)
  • Perform special projects as assigned

In the area of member support:

  • Manage and troubleshoot member support requests (update information, new account access, etc) via Salesforce cases
  • Manage new member application process
  • Support membership in various areas (activate/deactivate members, update member information, etc))
  • Collaborate with membership manager on process improvement

In the area of administrative support for member meetings:

  • Gather, track and update task group meeting room needs, task group statuses and staff travel itineraries for member meetings
  • Create inviation letters requests for staff and members for member meetings, including special letter requests
  • Purchase, gather and ship supplies for meetings
  • Create and print supplies for meetings
  • Create new program and membership awards for meetings
  • Perform special projects as assigned

Education and Experience
3-5 years of administrative support experience in an office setting
High School degree
Knowledge of office management systems and procedures
Proficiency in Microsoft Office
Salesforce experience is a plus

Skills and Behaviors
Ability to provide exceptional customer service
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Ability to remain focused and organized
Ability to write and speak; listen to others, ask questions to verify understanding and use tact and consideration when delivering feedback
Ability to work 40 hours weekly

Compensation
Competitive compensation and benchmark benefits package, including 100% employee paid healthcare premiums, 401K matching, generous PTO, and fitness allowance. Wi-Fi Alliance staff travel all over the world to engage with members, partners, and government – a unique opportunity to gain international experience and witness the impact of Wi-Fi.

 

If you have the talent and skills to be incredibly successful as a Administrative Assistant and as a member of our team, we want to hear from you.  To be considered for this role, please forward your resume and a cover letter outlining your interest, including your salary requirements, to cjones@wi-fi.org.  This position is located in Austin, Texas, no relocation is available.  To learn more about Wi-Fi Alliance, please visit our website at www.wi-fi.org.  Wi-Fi Alliance participates in E-Verify.  For more information, please refer to www.dhs.gov/E-Verify.